B2B -  Business to Business Shipments Only

FPD Group Ltd Shipping Policy

We do not ship to domestic/household customers. Orders will only be sent directly to a bona fide matching UK business address or an approved UK distribution point/freight forwarder depot if bound for an overseas destination.  

Shipment processing time. All orders are processed within a timeframe noted within the order process and/or noted in quotations issued. FPD will endeavour to notify the customer of any unexpected delays as quickly as they are known.

Shipping rates and delivery estimates. Shipment to P.O. boxes or APO/FPO addresses. These details will have to be manually checked before any goods are sent, if the data does not match your legal company profile your shipment will be held until your company provides an alternative. 

Shipment Confirmation and Order Tracking. 

Customs, Duties, and Taxes. All orders will typically display a UK VAT tax at the current rate, if your company requires an exemption, a clients order should always be processed manually by emailing a copy of proof to FPD Group Ltd for UK HMRC tax requirements before continuing with your payment online.

Damages. If the package/pallet contents on arrival shows any signs of damage or a missing number of consignments please make sure the carrier company proof of delivery document includes this information before signing. All goods must be thoroughly checked for any damage or missing parts by the buyer on the same day it arrives. You must also notify FPD Group in writing/email within 24 hours to report any damage or shortages.